FIND THE ANSWERS TO YOUR QUESTIONS OR CONTACT US

You can only buy some products directly from us, including a selection of sets, maintenance products, covers, parasols, gazebos and accessories. Find all the products

 

For other furniture purchases from our current collection, find your local retailer through our store-locator.

You can contact your local retailer to check availability of our products in their stores and garden centres.

If you are looking for a product that we don’t offer on our shop section.

you can find the nearest retailer of LifestyleGarden® furniture by using our store-locator

On our web you can only see prices for the products we sell. To find out prices of products we sell through our partners, please visit our store-locator to find a store near you and contact the retailer directly for price information: Store Locator

To help you find the right cover for your set we have prepared a Covers Guidelines where you can find our recommendations depending on the product you have at home. Find the guide here

If you are missing or need spare parts like screws, slats, cushions, extra back pieces for your sofa or you want to repair or replace a damage or broken piece, please contact us at contact@lifestylegarden.co.uk or using the contact form below.

Yes, of course. You can find assembly instructions in the dedicated section for this on every single product page or even watch them on our YouTube Channel

We recommend that you store your furniture safely during winter to shelter it from the most extreme conditions or at the very least protect the furniture with a cover. We recommend you store your cushions indoors during winter, or whenever they are not in use.

For further information, visit our materials and care section

If you want to find a cover, follow this link

We have a variety of products that are easy to use, in order to clean and protect your fabrics or wooden products or increase their longevity. Find all the information about products care visiting our Materials & Care section.

If you want to buy maintenance products

LifestyleGarden® fabrics are suitable for outdoor use, throughout the year, but they are not weather-proof. The full cushions should be removed during periods of rain to avoid getting wet, and stored in a dry area during winter months.

If you want to buy the LifestyleGarden® cleaner and protector for your fabrics, visit our materials and care section.

If you want to find a cover.

Stains in your cushions can be quickly and easily cleaned using LifestyleGarden® Textile cleaner. You can also remove the covers for easy washing in a machine below 40 degrees or by hand. Simply unzip, fold and carefully remove the foam filling

We usually dispatch orders within 3-5 working days. Shipping cost and delivery times will be calculated at checkout and determined primarily by product size.

-Standard ‘post box’ delivery: £2.90

-Small Parcel: £5 each

-Medium Parcel (up to 20kg): £8 each

-Free delivery for orders over £100

We have very strict quality control, but in the rare case that you receive a product that is faulty or an incorrect order by mistake you can send it back to us.

 

Should there be visible damage to the outer packaging, you must open the carton and inspect the items inside. If there is damage you have the option to reject the delivery, ensuring the driver notes this on the delivery receipt. Should you wish to receive the goods and subsequently find damages then you should take photographs of all defects and report this to us within 24 hours of delivery by sending these to contact@lifestylegarden.co.uk

If you have changed your mind or encounter a non-manufacturing issue and would like to return the items purchased, we require that all returned items must be in their original packaging and in the condition in which it was received in order to receive a full refund.

Any amount to be refunded to you will be done so via Bank transfer on receipt of the returned goods.

We will contact you for nominated bank details.

You no longer need to activate the LifestyleGarden® warranty. Your warranty automatically commences from the purchase date. Please keep your receipt in a safe place as this will be needed later should you have any warranty concerns.

Your warranty is valid up to 5 years depending on the materials used in your product. Please follow this link to find out what the limited warranty covers.

LifestyleGarden® will repair or replace/refund any item within the warranty period from the date of purchase in accordance with The Consumer Rights Act 2015.

If you have a damaged item, first of all please read carefully if the limited warranty covers your damage item. Find out what the limited warranty covers..

Please contact your point of purchase. They will need the proof of purchase and pictures of the issue in order to claim on the warranty to the LifestyleGarden® warranty department on your behalf.

Yes, if you want to claim on the warranty, the proof of purchase is necessary, together with pictures of the issue where the warranty department can evaluate the problem.