Is the package or content damaged?
Should there be visible damage to the outer packaging, you must open the carton and inspect the items inside. If there is damage you have the option to reject the delivery, ensuring the driver notes this on the delivery receipt. Should you wish to receive the goods and subsequently find damages then you should take photographs of all defects and report this to us within 24 hours of delivery by sending these to contact@lifestylegarden.co.uk.
How long is the warranty for LifestyleGarden® products?
The manufacturer’s warranty depends on the items purchased. Details of which can be found at www.lifestylegarden.com/warranties or once delivered on the hangtag attached to each item.
LifestyleGarden® will repair or replace/refund any item within the warranty period from the date of purchase in accordance with The Consumer Rights Act 2015.
How much does shipping cost?
Standard delivery: £2.9
Express delivery: £5 each
Small Parcel (up to 20kg): £8 each
Free delivery for orders over £100.
You will see the final shipping cost as soon as the items are added to the checkout.
When will I receive my order?
It typically takes 3-5 working days.
What if i want to return the items without a non-manufacturing issue?
If you have changed your mind or encounter any other non-manufacturing issue and would like to return the items purchased, we require that all returned items must be in their original packaging and in the condition in which it was received in order to receive a full refund.
In this instance, the cost of returning your purchase to us is for your account. We recommend and can arrange for our in-house couriers to collect the goods from you and can provide you with a quote for this.
In instances where items are not returned to us in 100% resalable condition, we may withhold up to 20% of the product purchase value.
This will be determined upon receipt of your return to us for assessment.
How can I receive the refund back?
Any amounts to be refunded to you will be done so via Bank transfer on receipt of the returned goods.
We will contact you for the nominated bank details. All images on the site are supplied by our manufacturers under both studio and natural lighting wherever possible to reflect the true appearance of the products. Detailed descriptions and technical specifications are available to assist you in making your purchase decision.
– All images on the site are supplied by our manufacturers under both studio and natural lighting wherever possible to reflect the true appearance of the products. Detailed descriptions and technical specifications are available to assist you in making your purchase decision.